Catering Critter Sitters
Catering Critter Sitters firstname.lastname@example.org (281) 364-7226
Frequently Asked Questions
WHY SHOULD I USE A PROFESSIONAL PET SITTER?
Professional pet sitters offer a level of quality service and peace of mind that hobbyists and "neighbor-kids" cannot. We know this from our clients' experiences with non-professional pet sitters. We are not just "pet lovers." This is what sets us apart:
HOW DOES IT WORK?
The following is a typical rundown on how our pet sitting services are provided to new clients:
1. Initial contact - Contact us by email or phone to check our availability for your dates/times needed. Please include your location so that we can make sure we provide pet sitting services in your area.
2. Scheduling of meet & greet - If you are a new client contacting us for the first time, we will schedule an in-home initial consultation ("meet & greet") at no charge. A new client packet will be sent to you via email to be completed before the meeting.
3. Meet & greet - Two of our professional pet sitters will come to your home to meet you and your pets. At that time, we gather all of the information from you that we will need to provide the best care possible to your pets and home while you are away. We answer any questions that you may have, and provide references or proof of liability insurance if requested.
4. Services rendered - Once you schedule a pet care visit, we will send you an invoice via email, and payment should be left prior to you leaving home. While you are away, we can send you texts or emails with updates on your pets. We also leave a visit log at your home, listing what tasks were performed and what your pets have been up to. Upon returning home, we require that you inform us that you made it home safely via email, phone, or text.
WHAT HAPPENS IF MY PET SITTER GETS SICK OR HAS AN EMERGENCY WHILE I'M AWAY?
We are only human, so illness and emergencies can (and do) happen on occasion. But we won't leave you hanging! Our policy is to always have at least two of our sitters familiar with your home and pet(s) so that if your primary pet sitter falls ill or has an emergency, your secondary pet sitter will take over. Not every individual sitter can be available every day of the year, so having a team of sitters provides you with the coverage you need, and allows us to be able to take vacation time or sick leave.
ARE YOU INSURED, BONDED, AND BACKGROUND CHECKED?
Absolutely! We are insured and bonded through Business Insurers of the Carolinas. In addition, we have all passed criminal background checks for your peace of mind.
DO YOU PROVIDE CARE FOR FISH, REPTILES, AMPHIBIANS, OR POCKET PETS?
Yes. Our current "exotic" client list includes fish (saltwater and fresh), bearded dragons, a few frogs and turtles, and many birds and pocket-pets. We'd love to expand our "exotic" clientele! If we are not familiar with the species of your exotic pet, we are more than willing to educate ourselves and gain experience.
WHAT IF I HAVE A SPECIAL REQUEST?
We aim to please! If you have a special request... chances are, we have received the same request from someone else. We are very flexible and tailor our visits to suit you and your pet's needs. If we can't help you out with your particular need, we can help you find someone who can.
CAN YOU HOUSE SIT (NO PETS)?
Although we are affectionately called "Critter Sitters," we still perform house sitting duties even if you do not have a pet at home. We can pick up your mail, alternate lights, maintain your pool water level, empty skimmers, water plants, and bring your garbage and recycling out for collection. A house that has regular activity is often safer than a house that has newspapers piling up in the driveway and no garbage out on collection day. We have saved clients' thousands of dollars in damage by noticing leaks, broken refrigerators/freezers, and dying plants.